Despite one’s best intention at times adverse outcomes follow even the most trivial interaction in medical settings. This may occur for many reasons. It may occur due communication failure, misinterpretations of advice, thoughtless comments or even failing to recognise a clinical setting. This is always distressing for patients as well as Clinic Staff involved.

Should you have any concerns about any aspect of our service please inform Dr Sam Messina. Written comments are preferred. We take all complaints seriously. Be reassured that they will be dealt with suitable vigour. Very serious complaints may have to be directed to appropriate higher authorities. You can be assisted to do this, if necessary. Well intentioned and thought out constructive criticism from patients or families is always welcomed as we attempt to always improve our performance.

Emergency Numbers

St John’s Ambulance:




Poisons Information: